You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
• To initiate a return, call our customer support
• You can only initiate a return after an order has been marked as shipped.
• The refund will be for the full value of the returned items, unless otherwise noted.
• Shipping and handling fees will not be refunded.
• Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
• If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call our customer support to initiate the return. In these cases, you may be compensated for the return shipping.
Refunds, Credits and Balances Due :
As soon as our customer support receives and processes your return, we will notify you via email. Your should be credited within 10 business days of the time that you receive the email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial
institution's billing cycle.
Defective Items :
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Shopatron for assistance.
Damaged Items :
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility :
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.